BON HOLIDAYS – Privacy Policy
Welcome to Bon Holidays Pvt. Ltd. (“Bon Holidays”, “Company”, “we”, “our”, or “us”).
At Bon Holidays Pvt. Ltd., we are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our clients, partners, website visitors, and travelers worldwide. This Privacy Policy explains how we collect, use, process, disclose, and safeguard information through our website, travel operations, communication channels, and related tourism services.
- International and domestic tour packages
- Nepal tours and trekking
- Adventure tourism activities
- Luxury and leisure holidays
- Flight reservations and ticketing
- Hotel and accommodation bookings
- Transportation and transfer services
- Visa assistance and travel consultation
- Educational and corporate travel
- Group departures and FIT services
- Destination Management Company (DMC) operations
- Pilgrimage, cultural, and heritage tours
By accessing our website or using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Bon Holidays may collect personal and non-personal information necessary for delivering travel-related services, improving customer experience, complying with legal obligations, and maintaining operational efficiency.
1.1 Personal Identification Information
- Full name
- Nationality
- Date of birth
- Gender
- Passport information
- Visa-related documentation
- Email address
- Contact number
- WhatsApp or alternative communication details
- Residential or billing address
- Emergency contact information
- Travel insurance information
1.2 Travel & Booking Information
- Travel itineraries
- Flight details
- Hotel preferences
- Tour selections
- Pickup and drop-off information
- Dietary preferences
- Medical disclosures relevant to travel safety
- Trekking permits and travel documentation
- Group traveler details
- Special assistance requests
1.3 Financial & Transaction Information
- Billing details
- Transaction references
- Payment confirmations
- Bank transfer details
- Invoices and receipts
Bon Holidays does not intentionally store sensitive payment card information unless required through authorized and secure payment processing systems.
1.4 Technical & Website Usage Information
- IP address
- Browser type and version
- Device information
- Geographic location
- Website interaction behavior
- Session duration
- Referral sources
- Cookies and analytics data
This information helps us improve website functionality, performance, security, and user experience.
2. How We Use Information
Bon Holidays uses collected information strictly for legitimate business and operational purposes.
2.1 Service Delivery
- Process tour and travel bookings
- Arrange flights, hotels, and transportation
- Coordinate trekking and adventure activities
- Obtain permits and travel documentation
- Facilitate visa-related support
- Provide customer assistance before, during, and after travel
2.2 Communication
- Booking confirmations
- Itinerary updates
- Payment notifications
- Emergency travel communications
- Customer support responses
- Operational announcements
2.3 Business Improvement & Analytics
- Improve website functionality
- Enhance travel products and customer experience
- Analyze tourism and booking trends
- Optimize operational efficiency
- Strengthen cybersecurity and fraud prevention measures
2.4 Marketing & Promotional Communication
- Promotional offers
- Seasonal travel campaigns
- Tour package updates
- Travel inspiration content
- Company newsletters
- Event announcements
Users may unsubscribe from promotional communications at any time.
3. Legal Basis for Processing
- Customer consent
- Contractual obligations
- Legal and regulatory requirements
- Legitimate business interests
- Safety and operational necessities related to travel services
4. Sharing & Disclosure of Information
Bon Holidays may share information with trusted third parties only where necessary for travel operations and business functionality.
- Airlines and aviation partners
- Hotels and accommodation providers
- Transportation companies
- Government and immigration authorities
- Insurance providers
- Local tour operators and guides
- Payment gateways and banking institutions
- Technology and IT service providers
We do not sell personal information to third parties.
5. International Data Transfers
As an international travel and tourism company, Bon Holidays may transfer information across jurisdictions where required to fulfill travel arrangements or operational obligations.
6. Data Security
- Secure communication systems
- Restricted internal access
- Password-protected databases
- Encrypted transaction methods
- Regular monitoring and system updates
While we strive to maintain industry-standard security practices, no digital platform can guarantee absolute security.
7. Cookies & Tracking Technologies
- Recognize returning visitors
- Store user preferences
- Analyze website traffic
- Improve website performance
- Deliver relevant marketing campaigns
8. Medical & Emergency Information
- Existing medical conditions
- Allergies
- Emergency contacts
- Insurance information
- Physical fitness declarations
9. Media, Photography & Promotional Usage
- Official website
- Social media platforms
- Advertisements
- Brochures
- Digital campaigns
- Corporate presentations
10. Data Retention
- Fulfill contractual obligations
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Support future travel operations
- Meet accounting and taxation obligations
11. Third-Party Websites
Our website may contain links to external websites operated by airlines, hotels, tourism boards, payment gateways, or other third parties.
Bon Holidays is not responsible for the privacy practices, content, or security policies of external platforms.
12. Children’s Privacy
Bon Holidays does not knowingly collect personal information from minors without authorization from parents, guardians, schools, or authorized institutions.
13. User Rights
- Request access to personal information
- Correct inaccurate information
- Request deletion of information
- Withdraw consent
- Restrict certain processing activities
- Object to direct marketing communications
14. Compliance & Regulatory Disclosure
- Nepal Government authorities
- Immigration and border agencies
- Tourism regulations
- Court orders
- Law enforcement requests
- Legal compliance obligations
15. Limitation of Liability
- Cyberattacks beyond reasonable control
- Third-party data breaches
- Force majeure events
- Technical failures
- Unauthorized access caused by user negligence
16. Policy Updates
Bon Holidays reserves the right to revise or update this Privacy Policy periodically to reflect operational, legal, or technological changes.
Continued use of our website and services after updates constitutes acceptance of the revised policy.
17. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or personal information handling practices, please contact:
Bon Holidays Pvt. Ltd.
Website:
Bon Holidays Official Website
Email:
sales@bonholidays.com.np
